Outlook 365 For Mac Presence Unknown

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  • These instructions may help with troubleshooting activation by removing all Office license files from your Mac. For example, if you previously installed a one-time purchase of Office for Mac and have switched to Microsoft 365, you may not be seeing subscription features because your copy of Office.
  • For Office for Mac, you can have up to 25 licenses associated with the same Microsoft account: only one license for a Microsoft 365 subscription and multiple one-time-use installs of Office for Mac Home and Student or Home and Business.

This article provides step-by-step instructions on how to activate Office for Mac. If you're running into errors or issues with installing or activating Office on your Mac, see What to try if you can't install or activate Office for Mac instead. Before you begin activating, if you haven't already, you'll need to redeem and install Office on your PC or Mac. Hi, We seem to have this weird issue where status is not being displayed for any users on Microsoft Teams. It just says status is 'Unknown' with a white circle. Trying to change the status has no effect and this seems to be happening for all users using Microsoft Teams in our tenant.

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Problem

When you use any Microsoft Office 365 service other than Outlook on the web services, Skype for Business presence info is unavailable on the Office 365 navigation bar.

Outlook Says Presence Unknown

More Information

This issue occurs because Skype for Business presence in the Office 365 navigation bar is available only in Outlook on the web services, such as Mail and Calendar in Office 365. Skype for Business presence information on the Office 365 navigation bar is not available in other Office 365 services.

Note If you experience issues about Skype for Business presence in SharePoint Online lists or libraries that are using the classic list or library experience, see Lync presence is unavailable or missing on SharePoint sites .

Still need help? Go to Microsoft Community.

This article applies to: Skype for Business (Mac), Skype for Business (Windows)

Presence is a combination of availability and willingness to meet. Skype for Windows determines your status automatically, based on the entries on your Office 365 calendar and your current Skype activity; you can also set your status manually. With Skype for Mac, you must set your presence manually. (You don't actually need to use Presence at all, but Skype for Mac won't set it automatically.)

Presence is a feature that works across many Office 365 applications. It is presented here in the context of Skype, which is the application where presence is most critical.

By default, only those people who appear on your Skype Contact list are able to see your status. Everyone else will see gray (offline) or white (presence unknown).

With Skype for Windows, you can change your setting to allow anyone with a Cornell Office 365 account to see your Presence status. This setting is not available in Skype for Business for Mac.

Some Examples

  • If your Presence indicator shows green (available), it means you do not have anything scheduled on your calendar right now, you are not actively engaged in Skype communication at the moment, and you have not chosen to manually set your status to something else. This lets other people know that you are open for an invitation to a Skype voice or video call or an instant messaging session.
  • If your Presence indicator shows red (busy), a voice or video invitation would be inappropriate, but an email or possibly an instant messaging query would be okay.
  • If your Presence indicator shows red with a white line (do not disturb), this tells others you have manually set this status, and it would be best to contact you later.

A More Thorough Description of the Permission Permutations

As mentioned above, the default setting displays your presence status only for people who are in your Skype Contacts. You can only see the presence status of people who have added you to their Skype Contacts.

Users of Skype for Business (Windows) can choose whether to keep this setting or change it so that everyone with a Cornell Office 365 account can see their presence status. If you do not have Skype for Business (Windows) and want to change this setting, the IT Service Desk (room 119 CCC on the Ag Quad) has a computer you can use for this purpose.

Below we list the outcomes of all combinations of (A) which setting you've chosen and (B) who had been added to Skype Contacts.

Case #1: Both Phil and Dolores are using the default setting (presence only visible to users in your Contact list)

Scenario 1

Phil has added Dolores to his Contact list.

Dolores has NOT added Phil to her Contact list.

Phil can NOT see Dolores’s presence (Dolores will show as “Offline” or “Presence unknown”).

Dolores will be able to see Phil’s presence.

Scenario 2

Phil has NOT added Dolores to his Contact list.

Dolores has added Phil to her Contact list.

Phil will be able to see Dolores’s presence.

Outlook 365 For Mac Presence Unknown

Dolores can NOT see Phil’s presence (Phil will show as “Offline” or “Presence unknown”).

Scenario 3

Neither Phil nor Dolores has added the other person to their Contact list.

Neither Phil nor Dolores will be able to see the other’s presence (each will see the other as “Offline” or “Presence unknown”).

Scenario 4

Both Phil and Dolores have added each other to their respective Contact list (Phil has added Dolores to his Contact list and Dolores has added Phil to her Contact list).

Both will be able to see each other’s presence (Phil can see Dolores’s presence and Dolores can see Phil’s presence).

Case #2: Phil has the default setting (only visible to users in Contact list), but Dolores has enabled the option for everyone to see her presence

All scenarios

Phil can see Dolores’s presence, regardless of whether Dolores has Phil in her Contact list or not, because Dolores has opted-in to let everyone see her presence.

Scenario 1

Phil has added Dolores to his Contact list.

Dolores has NOT added Phil to her Contact list.

Quickbooks for mac 2016 and el capitan. Phil will be able to see Dolores’s presence (even though she has not added him to her Contact list, because Dolores has opted in to let everyone see her presence).

Dolores will be able to see Phil’s presence (because he added her to his Contact list).

Outlook presence unknown 2016
Scenario 2

Phil has NOT added Dolores to his Contact list.

Dolores has added Phil to her Contact list.

Phil will be able to see Dolores’s presence (whether Dolores has Phil in her Contact list is irrelevant, because Dolores has opted in to let everyone see her presence).

Dolores can NOT see Phil’s presence (because Phil did not add Dolores to his Contact list, Phil will show as “Offline” or “Presence unknown”).

Scenario 3

Neither Phil nor Dolores has added the other person to their Contact list.

Phil will be able to see Dolores’s presence (even though Dolores has not added Phil to her Contact list, because Dolores has opted in to let everyone see her presence).

Dolores can NOT see Phil’s presence (Phil will show as “Offline” or “Presence unknown”).

Scenario 4

Both Phil and Dolores have added each other to their respective Contact list (Phil has added Dolores to his Contact list and Dolores has added Phil to her Contact list).

Outlook 365 For Mac Presence Unknown Version

Both will be able to see each other’s presence (Phil can see Dolores’s presence and Dolores can see Phil’s presence, though whether Dolores has Phil in her Contact list is irrelevant, because Dolores has opted in to let everyone see her presence).

Case #3: Both Phil and Dolores have enabled the option for everyone to see their presence.

All scenarios

Outlook Presence Unknown 2016

Both Phil and Dolores will be able to see each other’s presence, regardless of whom is in who’s contact list.